Covid-19 Information & Advice for VFI Members

        Updated: 1st December 2020

Updated:  21st October 

Pandemic Unemployment Payment


Pandemic Unemployment Payment will be in place until April 2021 and payment rates will change on the 17th September 2020, 1st February 2021 and 1st April 2021. Anyone who loses their employment as a result of the pandemic after September 17th will be able to avail of the appropriate Pandemic Unemployment Rate.

  • Self-employed publicans and staff can apply for the PUP (you can avail of this payment even if you were previously claiming PUP and had signed off to return to work)
  • New applications will be accepted until the end of 2020 with payments continuing until April 2021
  • If you earned €300 per week or more – the rate of the COVID-19 Pandemic Unemployment Payment is €300 per week (Note this has changed see below)
  • For more information about PUP click HERE
  • To apply for the PUP please get your staff to use the MyWelfare service HERE 

As it was announced that Ireland will be moving to level 5 restrictions the COVID-19 Pandemic Employment Payment (PUP) will be increased.

From 16 October 2020, COVID-19 Pandemic Unemployment Payment weekly rate:

Average weekly earnings

Personal rate

Over €400


€300 – €400


€200 – €300


Less than €200



Employment Wage Subsidy Scheme (EWSS)

Update: 21st October

Changes to EWSS during level 5 restrictions- The EWSS is being amended to align with the amendment to PUP From 16 October 2020. This means that there will be 5 payment bands and associated rates:

  • From 0 to €151 = €0
  • More than €151 and less than €203 = €203
  • More than €203 and less than €300 = €250
  • More than €300 and less than €400 = €300
  • More than €400 and less than €1,462 = €350

Information about EWSS:

  • The EWSS new scheme will replaced the TWSS from 1st September 2020
  • There is a separate registration process as eligibility criteria are different to TWSS
  • Registration is now open on
  • It is a flat rate subsidy to qualifying employers based on numbers of paid and eligible employees on the payroll
  • Subsidy is €151.50 for employees earning €151.50 – €202.99 per week and subsidy €203 for employees earning €203 – €1,462 per week
  • There is a reduced rate of employers PRSI of 0.5%. Normal rate returned initially and Revenue will calculate PRSI credit on payroll return/statement
  • The scheme is administered on a self-assessment basis subject to Revenue review.
  • Payments from Revenue once per month
  • You must have Tax Clearance to qualify
  • Employer eligibility based on expected 30% reduction in turnover between July and December 2020 looking at the period as a whole rather than on a monthly basis
  • Eligibility to be reviewed each month and if no longer expected to qualify (due to increase in trade) then you must de-register immediately
  • Proprietary directors are eligible (see below)
  • There will be safeguards to minimise abuse e.g. laying off one employee to replace them with more than one earning a lower wage or manipulation of payroll rates or timing from what would normally be payable. More information about EWSS HERE


Proprietary Directors on EWSS

Revenue has confirmed that the Employment Wage Subsidy Scheme (EWSS) can be claimed in respect of proprietary directors, subject to the following conditions:

  • the employer meets the eligibility criteria for the EWSS,
  • the proprietary director is on the payroll of the eligible employer, and
  • the proprietary director has been paid wages which were reported to Revenue on the payroll of the eligible employer at any stage between 1 July 2019 and 30 June 2020.

Where a person is a proprietary director of two or more eligible companies, a claim for EWSS can only be submitted in respect of a single company. In this situation the following will apply:

  • the proprietary director will be required to elect one company for the purposes of making EWSS claims for the period of the scheme. The election will be deemed to be made on the first submission of an EWSS claim in respect of the proprietary director,  
  • once an election is made it cannot be changed during the term of the scheme, 
  • no claims for EWSS in respect of the same proprietary director should be submitted by the other companies. 

Extension of the Waiver on Waiting Days for Job seekers Payments

Minister Humphreys has also secured Government approval to extend the waiver on waiting days for Jobseeker payments until 2021. Ordinarily, when a person makes an application for a jobseeker’s benefit or allowance, payment is not made for the first three days of unemployment, called ‘waiting days’. These waiting days will continue to be waived on applications for Jobseeker’s payments until 2021.

Suspension of Right to Claim Redundancy Extended

The Minister also secured government approval to extend the redundancy provisions relating to temporary lay-off and short-time work, which arose as a result of Covid-19 until November 30th, 2020. Section 29 of the Emergency Measures in the Public Interest (Covid-19) Act 2020 temporarily reduced the scope of the operation of the Redundancy Payments Act 1967 by the addition of Section 12A to the Redundancy Payments Act which permitted those on a period of layoff or short time, (for 4 weeks or more, or for 6 weeks in the last 13 weeks), to give notice of their intention to claim for redundancy from their Employer. It is important to note that the Employee’s right to claim redundancy has not been removed but rather deferred for the emergency period in circumstances of temporary lay-off or short-time employment.

Re-opening your Business & Covid Pandemic Unemployment Payment (PUP)

Once you re-open your business or re-commence employment you should stop your Covid payment claim on your first day back at work.

You can stop your payment online HERE 

The closing date for new applicants to PUP is 17th September so if you have to close down again after that date it will not be possible to claim PUP.

Hopefully that will not happen in your case but if it does, for instance due to a local lockdown, then you would be entitled to claim Jobseekers Benefit provided you have made adequate PRSI contributions.

Otherwise you can claim Jobseekers Assistance which is means tested. For more information including PRSI requirements and benefit payment amounts see HERE

What is CRSS?

It is a cash support for companies and self-employed individuals in the form of advance credit for trading expenses (ACTE) payable in certain conditions related to Covid and the claimant’s circumstances.

Update 4th December:

CRSS Claims

Revenue have issued a new Guidelines booklet (dated 4th Dec), which includes more detail on the claims process and claim periods. Please find link below.

The claim portal in respect of CRSS is available via the eRepayment system on ROS (Other Services>eRepayment Claims). It is important to note that the CRSS ‘Tax Head’ will only be visible to those persons who have successfully completed the CRSS eRegistration process (ROS>Other Services>Manage Tax Registrations).

Qualifying persons can make a claim for each claim period for which they meet the eligibility criteria and a new claim should be made for each claim period.

Before any new claim, taxpayers should review the eligibility criteria in Section 4 of the Guidelines and ensure they meet all conditions before making a claim for each claim period.

There are 4 steps to making a claim (see Appendix II of the Guidelines for screen shots);

Step 1 – Details of the claim. The following information will be required;

  • Business Premises (in which a relevant business activity is carried on) in respect of which a claim is made,
  • Claim period start week,
  • Claim period end week.

Step 2 – Provide bank details.

Step 3 – Summary and declaration. A person making a claim will be required to make the following declarations;

  • Acknowledgement that as a recipient of the CRSS, the name under which the business activity is carried on, a description of the business activity and the address, including Eircode, of the business premises, will be published on the website of the Revenue Commissioners.
  • Confirmation that the business is significantly impacted by restrictions introduced by Public Health Regulations made under sections 5 and 31A of the Health Act 1947 for the purpose of preventing the transmission of Covid-19, such that customers are prohibited or significantly restricted from entering the business premises, and a declaration that the business has been forced to close or trade at significantly reduced levels as a direct result of those restrictions.
  • A declaration that the average weekly turnover of the business in respect of the period being claimed does not exceed 25% of the average weekly turnover as entered during the registration stage.
  • A declaration that the return is correct and complete
  • A declaration that the person intends to recommence trading when the restrictions no longer apply.

Step 4 – Sign and submit.

Claim Periods

Section 5.1 and 5.2 of the Guidelines deals with claims periods.

  • The start and end dates of a claim period are determined by the Regulations which restrict members of the public from having access to the business premises.
  • You may make a claim as early as the 1st day of a claim period for the number of weeks that the restrictions are expected to be in place.
  • The maximum length of a claim period is 3 weeks but they can be shorter if regulations end or change.
  • If a claim period ends but you are still restricted by new or the same Regulations a new claim period will commence.
  • A qualifying person is entitled to CRSS for each full (7 day) week comprised within a claim period.
  • Where claim period does not commence on a Monday you must make the claim as if it did commence on the previous Monday.
  • Excess days from partial weeks can be carried over into the following claim period.
  • If a claim period ends earlier than expected there will be an overpayment and Revenue will recover the overpayment, for example by reducing any future CRSS payment.
  • The 1st claim can be for the 7 week period from 13 Oct to 30 Nov. Please see example 17 in the Guidelines.
  • Payment of the subsidy is expected to be made 3 days after claiming.

Additional Restart Week

Section 7 deals with this in detail including examples.

  • Businesses that have qualified for CRSS in respect of a period of restrictions will, in certain circumstances, be eligible to claim an additional week of support (ACTE) under the scheme – a “restart week” – where the business is recommenced on the lifting of Covid restrictions. The purpose of the additional week of support is to assist businesses with the costs of recommencing after a period of restrictions.
  • The support is due irrespective of the amount of turnover in the restart week.
  • The claim for the restart week is made using the usual portal on ROS and a business must tick the appropriate box to indicate that they are entitled to claim the restart week.

Time Limit 

  • Claims must be made within 8 weeks of the start of each claim period otherwise you lose the weeks for which you are late in applying.
  • For the 1st claim, if you encountered delays in Registration, for instance where Revenue requested additional information, it may be possible to extend the 8 week deadline by a further 3 weeks. Please see Section 3.

Here is a link to the latest version of the Guidelines:


Update 1st December:

If you are a pub that sells food (Revenue will know this by your VAT return) and are permitted to reopen on 4th December you will no longer be eligible for the CRSS payment. The same scenario is facing hotels and restaurants.

From Friday 4th December, pubs that sell food must either a) open or b) remain shut but do not make any further CRSS claims. You do not have to de-register from CRSS, just don’t make any further claims until restrictions are imposed on you again.

Date: 3rd November

Registration for the Covid Restrictions Support Scheme (CRSS) is now live at To view the CRSS guidelines click HERE 

This is an important first step in claiming the CRSS payment but the second step – making an actual claim – will not be available until mid-November.

Having said that, considering the number of people and businesses that will be applying for the CRSS payment you should register as soon as possible.

Please visit your ROS account to register.

Under the CRSS, a qualifying person who carries on a business activity that is impacted by Covid-19 related restrictions, such that the business is required to prohibit or considerably restrict customers from accessing its premises, can make a claim to Revenue for a payment, subject to a maximum of €5,000, for each week that it is affected by the restrictions.

The weekly payment will be calculated by reference to the average weekly turnover for 2019 in respect of the relevant business activity as follows:  

  • 10% of average weekly turnover in 2019 up to €20,000
  • 5% of average weekly turnover in 2019 in excess of €20,000
  • and
  • subject to a maximum of €5,000

Where a qualifying person carries on more than one eligible business activity from separate business premises, a claim in respect of each activity can be made.

To register for CRSS, the eligible business must:

  • make a declaration that it meets the eligibility criteria for the scheme
  • have tax clearance
  • and
  • provide certain information in relation to the business activity, the business premises and previous turnover details.

Pub/Off Licence issue with CRSS

Revenue has clarified that a publican who owns a pub and an off licence – where the pub is closed due to the pandemic and the off licence is open – can apply for the CRSS payment.

We posed the following question: “If a publican has a pub and separate off licence can this be regarded as two relevant business activities for CRSS?

“The pub is closed due to pandemic restrictions. The off-licence is allowed to continue trading. The off-licence may or may not sell additional products such as groceries etc. The turnover of the pub and off-licence are separately identifiable in accounts.”

In reply, Revenue said the following:

“Qualification for the CRSS scheme is dependent on several factors. Each factor must be assessed and each of the criteria must be satisfied, in order to comply with the terms of the scheme and for the business to qualify for payment.

Businesses that will qualify for inclusion in the scheme will be those companies and self-employed individuals carrying on a business activity (or business activities) from fixed business premises that are subject to COVID restrictions, such that:

  • The business is required to prohibit or considerably restrict members of the public from accessing their customer-facing business premises due to COVID-19 restrictions.
  • Customers would normally attend the listed premises to access the trade.

From the limited information provided by you, I gather that the publican in your example would be eligible for the support scheme provided they have valid tax clearance. In this query the taxpayer or company must register for CRSS via the eRegistration system on ROS. Payments will be made direct to Customer bank accounts. Bank account details held on record for the EWSS taxhead will be used. In the event a Customer is not registered for EWSS, payment will be made to the bank details held for IT/CT.”

Our interpretation is that it will be important that the turnover of the pub and off-licence will need to be separately identifiable and verifiable.

Date: 29th October 

Revenue have issued the guidelines to CRSS. To view click HERE 

To make it somewhat easier we have condensed the most important items into a more manageable two and a bit pages which is available HERE

It is all done through ROS. ROS will be in a position to accept applications from mid-November. We will advise as soon as that portal is ready. You should be ready to make your application as we can assume there will be a very large volume of applicants and we are stressing the need to have payments made as soon as applications are in and certainly no later than the end of November.

Date: 13th October

Covid Restriction Support Scheme (CRSS) – This is a payment to businesses at level 3 restrictions or above where the business is closed or turnover is down a minimum of 80% (on 2019 figures).

Businesses can apply to Revenue for a cash payment, representing an advance credit against trading expenses (ACTE) for the period of restrictions effective from 13 October.  The weekly amount, would equate to 10% of the average weekly value of their 2019 turnover on a VAT exclusive basis subject to a maximum weekly payment of €5,000.  One payment will be made in respect of the period of the restrictions (e.g. 3 weeks). 

To qualify on the basis of reduced turnover, that turnover cannot exceed 20% for the corresponding period in 2019 (e.g. to cover take-away/outdoor only in restaurants) or in the case of new businesses 20% of 2020 turnover.

The scheme will run from Budget day 13th October until 31 March 2021.

How do Businesses register for the Support Scheme? Revenue are working on their systems at present and will keep businesses up to date.

It does not include guidelines for the registration process but it does clarify a few points:

  • Qualifying taxpayers will be able to log on to ROS and register as soon as possible
  • Revenue will publish guidelines on the registration process and on the operation of the scheme in due course
  • The payment (Advance Credit for Trading Expenses) is taken into account when computing the profits and gains of the business under Case 1 of Schedule D as a reduction against deductible trading expenses. De-coded this means that if you get €10k over a period under CRSS you will be able to claim €10k less in expenses when making your tax return
  • The scheme will operate on a self-assessment basis but is conditional on the taxpayer continuing to file all tax returns on time, holding a current tax clearance certificate and intending to re-open when the restrictions are lifted

Date: 19th October 

There is an opportunity for publicans who didn’t receive the original Restart Grant back in August to still apply for the grant.

The Tanaiste Leo Varadkar stated the Government is committed to paying the grant to any business who missed the first deadline. He said because the Restart Grant was replaced by the Restart Grant Plus in the July Stimulus Package the deadline for the original grant was moved and some businesses missed applying, although they received the second grant.

So, if you missed the deadline for the original Restart Grant please now apply by submitting a Declaration Form to your Local Authority. The deadline for applications is 31st October. Further information can be obtained on the websites of all Local Authorities. 

In advance of reopening all staff must complete Covid-19 training before they can recommence work. We have secured an industry-leading customised training course for all our members at no cost to you. It is very simple to use and only takes 20 minutes to complete click HERE

With a public holiday having just passed and another due in two weeks here is an update on public holiday entitlements for employees.

Employees who are laid off are entitled to public holiday payment for 13 weeks after they have ceased working. This will impact Easter, May and June public holidays.  

Please consider the following Q&A:

Q: Is it still necessary to have worked 40 hours in previous five weeks (to be entitles to public holiday payment)? If so, does this refer to the last five weeks before layoff?

A: Calculations are based on the five weeks immediately preceding layoff.


Q: If entitled to a benefit how can this be paid when employee is claiming social welfare (i.e COVID Emergency payment) as you are not allowed to process any payroll for them or they will be cut off from benefit. Is it carried forward until they return to work?

A: Public holiday entitlements will be paid on either resumption of employment OR as part of final payment if made redundant


Q: What about employees not working but retained on payroll with the Revenue Wage Subsidy Scheme with or without top-up. Is the 40 hour requirement still applicable?

A: Although employees are not working they are still employed and as such are arguably entitled to benefit for Public Holiday. For full time employees who are on the wage subsidy and receiving full top up, if they were due to work the public holiday Monday, they aren’t required to work and they still get their normal pay.

Obviously, there are part time/casual staff who are not rostered for public holidays and hence the 1/5 of their normal working week calculation would apply.

Q: Why pay staff an additional benefit if they are already getting paid time off? 

A: Technically they are not on paid time off but are restricted by their employer, by virtue of the fact of a Governmental order, from attending work.

On 16th April, Minister for Finance Paschal Donohoe has said for incomes that are less than approximately €24,400 per year, the State will increase the subsidy available to employers from 70% to 85%.

For those employees with previous average net pay between €412 and €500 per week (equivalent to €24,400-€31,000), the subsidy will be up to €350 per week.

The aim of the scheme is to maximise staff retention and firm viability by maintaining the link between the employer and employee. There are 42,000 employers on the scheme, Minister Donohoe said. He said in the absence of a scheme there would be over a million people on the Live Register or in receipt of other forms of income support.

Full details of the changes to the Income Support Scheme HERE

For most staff, remaining on the Covid unemployment scheme where they receive €350 for the next 12 weeks may very well be the best option.

For publicans wishing to get more information on the Income Support Scheme, it’s run by Revenue who have an information page HERE

Revenue also has a ‘Frequently Asked Questions’ HERE

One thing we are sure about is that staff who lost their jobs last week and applied for the COVID unemployment benefit can be re-employed and enter the new scheme so long as they don’t continue to claim the unemployment benefit.

The Department of Employment Affairs and Social Protection has published an updated information notice for employers and employees, including Frequently Asked Questions and Answers (FAQs) on its website. You can access the updated info HERE

Update: 8th July 2020

Minister for Finance Paschal Donohoe has said that the Covid-19 wage subsidy scheme will not end abruptly and suggested it could last until the end of the year. In further good news, the government is looks likely to bring seasonal workers into the temporary wage subsidy scheme (TWSS) and increase its injection of cash into small business, bars and restaurants by as much as €1bn in the July stimulus package to be announced next week.

Ministers look set to extend the TWSS beyond its August closure date until at least the end of the year, allowing firms to hire workers who were not “on the books” in February. This would solve the “seasonal workers” issue that is facing many pubs planning to reopen on 20th July.

An extension of the TWSS scheme and admitting seasonal workers would come after extensive VFI lobbying on both issues.

Date: 20th October 

Tax Owed- The Finance Minister has confirmed that staff paid through the wage subsidy scheme won’t have to repay any tax they owe until 2022.

Date: 22nd September

The Stimulus Package announced by Government included two measures to assist businesses in dealing with their tax debts.

1) Debt Warehousing of certain VAT and PAYE (Employer) taxes

‘Debt Warehousing’ means VAT and PAYE relating to the period of COVID-19 closure will be ‘parked’ at zero interest rate for a further 14-15 months after re-opening.

The tax periods for which liabilities can be warehoused commence in Jan 2020 for VAT, and from Feb 2020 for PAYE. The next two-monthly VAT period after opening is also included.

All tax returns during the closure must have been filed as normal. Inclusion in the scheme is automatic for Small to Medium Enterprises (SMEs).

After the 12 month period you can enter a Repayment Plan which will be at a rate of only 3% interest. The repayment period is negotiable.

Tax Clearance will not be affected by availing of warehousing arrangements.


Pub opens June:-

Tax periods warehoused


January 1st 2020 to August 31st 2020


February 1st 2020 to August 31st 2020

12 month zero interest phase

September 1st 2020 – August 31st 2021.

Reduced Interest Phase – 3% interest on COVID-19 liabilities

September 1st 2021 until liabilities paid in full.


Pub opens September:-

Tax periods warehoused


January 1st 2020 to December 31st 2020


February 1st 2020 to December 31st 2020

12 month zero interest phase

January 1st 2021 – December 31st 2021.

Reduced Interest Phase – 3% interest on COVID-19 liabilities

January 1st 2022 until liabilities paid in full.


2) Reduced interest rate for outstanding ‘non-COVID-19’ tax debts

The Government also announced a reduced interest rate of 3% per annum to apply to tax debts that cannot be warehoused, i.e. older liabilities for taxes of all types, provided the taxpayer concerned enters into a phased payment agreement with the Collector-General before 30 September 2020.

The 3% rate represents a significant reduction from standard interest rates on late payment of taxes of 8% – 10% per annum.

If you have any outstanding tax issues please contact your tax advisor immediately to ensure you can avail of this offer before it expires.

Further information and guidance on both measures is outlined in the information booklet:

Date: 13th May

Revenue has confirmed the following about the suspended debt collection and the charging of interest on late payment for the January/February and March/April VAT periods and February, March and April PAYE (Employer) liabilities. (These arrangements are further extended to include May/June VAT and May and June PAYE (Employer) liabilities.)

On 2 May 2020, the Government announced that it will legislate to provide that Revenue will warehouse deferred tax debts associated with the Covid-19 crisis. The proposed scheme will involve the effective parking of these unpaid VAT and PAYE (Employer) tax debts, that arose from the Covid- 19 crisis, for a period of 12 months after a business resumes trading and the application of a lower interest rate of 3% per annum on the repayment of such ‘warehoused tax debts’ after that date.

The period covered by the arrangements is the duration of time during which the business was and is unable to trade, or was and is trading at a significantly reduced level, due to the Covid-19 related restrictions and includes two months after the business re-commences ‘normal’ trading.

There will be three periods in the scheme –

Period 1 – Covid-19 restricted trading phase: The relevant tax debts built up while the business is unable to trade or was subject to restricted trading, and debts for an additional two months after the business re-commences ‘normal’ trading, will be ‘ring-fenced’. There will be no collection of any of the debt in question during this period and no interest will apply, but the debt will have to have been quantified by the business through the filing of all the relevant returns for the restricted trading phase. If a best estimate return of liability has been made for any period, the correct return will have to be filed before the end of Period 1 to ensure that the debt benefits from the warehousing.

Period 2 – Zero interest phase: This will last for 12 months after the end of Period 1. During this period no interest will be charged on the debt built up in Period 1. Businesses must pay current tax liabilities as they arise.

Period 3 – Reduced interest phase: This will last from the end of Period 2 until the Covid-19 related debts built up in Period 1 are paid. A reduced interest rate of 3% per annum will be charged on the debt from Period 1. This compares to a rate of 10% per annum normally or otherwise due on overdue VAT and PAYE (Employer) liabilities.

Full details of the arrangements for debt warehousing will be published in legislation in due course. The VFI will be lobbying for a reduction in the 3% interest rate payable after the 12 month interest-free period.

Guinness has announced the establishment of the Raising the Bar Helpline, a dedicated freephone support phoneline for pub owners, their staff and their immediate families affected by the COVID-19 crisis. The service will be available from 6th November and is being financed as part of the €14 million Raising the Bar fund established by Guinness this summer.

The helpline will be staffed by a team of counsellors and finance experts in Ireland, Monday to Friday, from 9am to 5pm. To ensure that calls continue to be answered, even out of hours, there are counsellors available to take calls 24 hours a day, 7 days a week, ensuring that contact can be made at any time and any relevant follow up scheduled. The phone number for the helpline is

1800 303 589 (direct dial: (0)12612734) and can also be reached by text or email. All details can be found on

Guinness is launching the Raising the Bar Helpline to provide support to callers in the context of the COVID 19 pandemic by providing emotional counselling and information regarding financial supports available to them.

The government has published the Return to Work Safely Protocol, which is designed to support employers and workers to put measures in place that will prevent the spread of COVID-19 in the workplace.

You can access the document HERE

Measures set to be introduced include employers having to ensure their employees answer a survey before they return to work, and confirm whether or not they have Covid-19 symptoms or if they have been in contact with someone displaying symptoms. Workers will also have to undertake induction training to ensure they are up to speed with public health advice. Workplaces will also have to appoint at least one worker representative who will work with the employer to ensure measures are being strictly adhered to.

It’s important to remember the measures in the Return to Work Safely Protocol are separate to the guidelines for social distancing in pubs. 

Update 8th December:

The deadline for applications under Fáilte Ireland’s COVID-19 Adaptation Fund has been extended for pubs only to 5pm 18th December 2020.

Date: 19th August 

Fáilte Ireland have launched an Adaptation Grant for those in the hospitality and tourism sectors including pubs. It is geared to help meet the costs of complying with health and safety requirements and there will be grants of up to €2,500 available here:

The full details about the grant are here:

Fáilte Ireland’s Covid-19 Adaptation Fund is to help businesses that are implementing Fáilte Ireland’s Guidelines for Re-Opening.

Pub and restaurant businesses may be eligible to apply if they have one of the five licences below:

  • Publican’s Licence (7-day ordinary)
  • Publican’s Licence (6-day)
  • Publican’s Licence (6-day & early closing)
  • Wine Retailer’s On-Licence
  • Special Restaurant Licence

To qualify for an Adaptation Fund grant:

  • be an eligible business as defined in the Adaptation Fund Guidelines and Terms &  Conditions. Details of these can be found HERE
  • You do not need to have completed the Safety Charter – you can complete it within 3 months Click here:
  • You do not need to be open to apply
  • You do not need to have completed adaptation work at the time of application – you just need to show costs incurred including invoices and images of purchased items

Before applying doing so, please review the Adaptation Fund’s Guidelines and Terms & Conditions

How to apply

You can check if you might be eligible to apply for an Adaptation Fund grant by completing the Pre-Eligibility Checklist available HERE. If your business is eligible, Fáilte Ireland will then email you the Application Form.

The Fund is open from now until 12pm on 31st October 2020. We expect a high volume of enquiries and applications and will process these as quickly as possible.

Here to help and support

If you have queries about the grants or application process, please contact the Fáilte Ireland Customer Service Team by emailing [email protected]

Stay and Spend is a tax scheme aimed at consumers to help drive sales in the hospitality sector during the off-season which has been negatively impacted as a result of COVID-19.

The scheme will provide a maximum of €125 in income tax credits to tax-payers who spend up to €625 in restaurants, pubs, hotels, B&Bs and other qualifying businesses, from Autumn 2020 through to Spring 2021, including over the Christmas period.

The Stay and Spend Scheme runs from 1st October to 30 April.

As a pub serving food you can avail of the scheme but you must be registered. Please read the following instructions to register:

Eligible Service Providers

Service providers will be eligible to complete Revenue’s Stay and Spend registration process if their business fulfils all of the following criteria:

  1. the business provides qualifying services as described in section 4 (i.e. holiday accommodation or “sit-in” food and non-alcoholic drink);
  2. the business is registered for Value Added Tax (“VAT”); and
  3. the business holds tax clearance. If the business is eligible to participate in the scheme it must then register with Revenue as a qualifying service provider. This is a very quick and simple process and detailed guidance.

How to Register

The registration can be done by logging on to You can access the ‘Stay and Spend – Service Provider Registration’ link in ‘Other Services’. In order to complete the registration process, some basic details about your business must be provided to Revenue. This includes the following:

  • the type of service(s) provided .i.e. Food & Drink
  • the trading name and address(s) of the business;
  • the registered name and address (including Eircode) of the business;
  • the property registration ID for all premises in respect of which holiday accommodation services are provided;
  • the VAT number; and
  • the E Tax Clearance Access Number.

You should have this information to hand before beginning the registration process.

In order to promote the scheme Fáilte Ireland will provide marketing and advertising material relating specifically to the Stay and Spent scheme to all qualifying service providers (such as window notices and other items which will let potential customers know that their business is participating in the scheme). If service providers consent to receive this material from Fáilte Ireland, you will be required to provide your email address at the end of the registration process.

For more information about the scheme click HERE

Fáilte Ireland has put together an informative Covid-19 business support section packed full of advice about a range of issues, including business liquidity, managing temporary closure and accessing government supports.

Click HERE to access the site.

I Am Here Programme

Fáilte Ireland, in partnership with PulseLearning, is offering the I Am Here: Rapid Response service to the Irish tourism industry. This is a programme of mental health support and learning within the workplace and beyond to empower employers and employees to have courageous conversations about mental health.

I Am Here recognises that people in your business want to connect with their fellow team members to get the help or support they may need, especially during times of crisis. This programme enables your team members to signpost existing services to those who need it.

To access this service, visit I Am Here 

Employee Assistance Programme: Counselling and support

To provide more formal supports to those who need it, Fáilte Ireland has partnered with Inspire Workplaces to offer free and confidential access to an Employee Assistance Programme. This is available widely to business owners, employees and people who are self-employed in the industry.

Inspire Workplaces offers wellbeing supports and counselling services as well as advice on financial concerns and legal issues, and has a wealth of experience of supporting organisations and employees at times of crisis across Ireland.

Through a Freephone Helpline, offered 24/7/365, businesses and employees can access this full range of services:

  • Freephone Helpline on 1800 201346: You will need to quote Fáilte Ireland when accessing the service to ensure the services are provided to you free of charge.
  • Visit and on the homepage, click the purple ‘Sign Up’ icon, top right. Where prompted, enter your company PIN, which is unique to Fáilte Ireland: COFIHUB!

 Employee Wellbeing supports 

Fáilte Ireland’s suite of Employee Wellbeing supports aims to help the industry through this difficult time, on both a professional and personal level. “As you know, business owners, employees and people who are self-employed are facing uncertainty about the future of their jobs and businesses. Times like this can naturally cause significant anxiousness and worry. We know that the impact this crisis is having on the mental health and wellbeing of employees is an area of significant concern for employers, with many not currently having the resources to properly engage and help employees. 

There are a number of supports available, including a full Employee Assistance Programme offering counselling, financial and legal advice, which is available to the whole industry. The supports can be accessed HERE

Safety Charter

Fáilte Ireland has launched a new safety charter aimed at giving consumers confidence to re-engage with the hospitality sector.


According to Fáilte Ireland “The Charter has been created to help businesses boost their tourism trade, by showcasing their commitment to following all recommended safety and cleaning guidelines, and to instil confidence in their customers. By signing up to the COVID-19 Safety Charter, businesses are agreeing that all of their employees will follow our sector-specific Guidelines for Re-opening and undertake the Infection Prevention Control programme being launched as part of this.”


In early July, Fáilte Ireland will launch an advertising campaign to support this industry initiative which will play a critical role in providing the detail behind the consumer confidence message and establishing the link between the Covid-19 Safety Charter symbol and its meaning.


You can access the safety charter application HERE


Update Monday 20th July:

The registration process for the Failte Ireland COVID-19 Safety Charter has been updated to allow tourism businesses to identify employees that have conducted appropriate COVID-19 hygiene and safety control (other than the Fáilte Ireland course) as outlined in the Return to Work Safely Protocol.

This update will ensure that all employees/owners working in the various tourism businesses are not required to undergo duplicate training and that the process for applying for the charter is as efficient as possible.

If employees/owners have completed such training, and wish to revise their application details based on this update, they should log onto the Fáilte Ireland Trade Portal here: and update both their application choice and the number of employees that they now want to undertake this training offer.

Please note that to avail of this option their Covid-19 Coordinator/lead worker must complete the necessary FI COVID-19 hygiene and safety control training as required in the COVID-19 Safety Charter Terms & Conditions.

Insurance agreement 

The majority of main insurance companies in Ireland have agreed to reduce premiums and maintain cover for unoccupied premises after extensive lobbying from the VFI and Alliance for Insurance Reform.

After making strenuous representations to the Department of Finance about the insurance sector’s refusal to accept VFI members’ business interruptions claims, the Department has secured an agreement with most of Insurance Ireland’s members to ensure they take a more customer focussed approach when dealing with businesses.

The outcome of this engagement is an agreement from most of the key insurers in the Irish market – namely Allianz, AIG, AXA, FBD, RSA, Liberty Insurance, Travelers Insurance and Zurich – that they will apply the following common measures which will be available to their business customers:


  • Insurers will reduce premiums for business customers to reflect reduced level of exposure as a result of Covid-19 restrictions for Employer Liability/ Public Liability and Commercial Motor.
  • Insurers will allow up to 28 days after renewal for payment.

Business Premises

  • Insurers will maintain cover for unoccupied commercial buildings/ premises not in use due to Covid-19 restriction (for a maximum of 90 days). Appropriate supervision and security of the premises is required.
  • Insurers will support requests for a change of property use during the crisis.

NB: Customers wishing to avail of this offer should contact their insurers (or brokers) directly

Arthur Cox & Co

We have been engaging, together with the LVA, with Arthur Cox & Co in respect of the insurance issue. To view a detailed click HERE

Owens McCarthy

As the insurance sector continues to refuse to honour business interruption cover claimed as a result of Covid-19, a professional loss assessor working on your behalf has never been more important.

The VFI is happy to endorse the work of leading assessors, Owens McCarthy, who have represented many publicans over the years with great success.

While there are many people out there purporting to be experts, only trained and professional individuals working in the claims sector can give a valued opinion. That’s where Owens McCarthy comes in.

They offer a professional service within a large organisation that can handle a significant number of VFI member queries. While there are other loss assessors out there, dealing with Owens McCarthy will mean you receive their expertise gained from working on other VFI member policies. There is strength in numbers.

While this is not a partnership with the VFI, we strongly recommend you engage a loss assessor with an excellent track record. Owens McCarthy have spoken at VFI seminars in the past and we have no hesitation in recommending their service. They are happy to work for members on the basis of results achieved rather than upfront payments.

Visit the website at WWW.OWENSMCCARTHY.COM or contact them on 1890 293 949.

Mortgage break 

It appears likely the three-month mortgage break currently available will be extended to six months. The Irish Times is reporting that at present, customers who have been hit financially by the pandemic, can apply to their lender for a three-month break in their payments, without being classified as in arrears. To date, some 45,000 payment breaks have been agreed between lenders and borrowers, amounting to about 5 per cent of all home loans in the market.

Given the unprecedented nature of the economic lockdown, the Banking & Payments Federation Ireland said it would be “utterly unfair” for a borrower to be deemed to be in default with their mortgage after their three-month payments break had expired, noting that it would have implications for a borrower’s credit rating and would also impose additional capital requirements on banks because the loans would be classified as non-performing.


AIB, Bank of Ireland, KBC, Permanent tsb and Ulster Bank have announced they are introducing measures to help businesses and personal customers whose circumstances have been impacted by the Covid-19 crisis.

The measures are as follows:

  1. Implement a payment break up to three months for business and personal customers affected by Covid-19, to be followed by ongoing reviews depending on the scale and extent of the situation. Customers wishing to avail of a payment break should contact their respective bank.
  2. The banks agree there is a need for a simplified application process to make it as easy as possible for businesses and personal customers impacted by Covid-19 to receive support from their banks.  We are working with all member banks to achieve this.
  3. The banks want to ensure that any Covid-19 application for a payment break and further reviews will not adversely impact the customer’s credit record, and the banks reporting of these facilities. Banks want to avoid this and are meeting with the Central Bank of Ireland to urgently achieve a solution in this regard.
  4. Banks will also defer court proceedings for three months.
  5. The banking system stands ready to provide working capital support.
  6. We have had initial discussions with Credit Servicing Firms and with those non-bank lenders who provide mortgages. Both the Credit Servicing Firms and non-bank lenders have issues which we need to address with the Central Bank of Ireland, but both are committed to working with the Government and industry to provide the flexibility that people need right now.

We have created a spreadsheet for analysing financial situation/cash flow over coming months to download click HERE

A new loan scheme from was launched that may be of interest to some members. It is available from Bank of Ireland and AIB and possibly others. The SBCI Covid-19 Working Capital Loan Scheme is offered in partnership with the Department of Business, Enterprise and Innovation, Department of Agriculture, Food and Marine and is supported by the Innovfin SME Guarantee Facility, with the financial backing of the European Union under Horizon 2020 Financial Instruments.

The scheme will operate from 26 March 2020 until 31 March 2021 or until the scheme has been fully subscribed. The maximum interest rate is 4%, which considering some members are being quoted 6.9% from other institutions is quite good. We gather there may be a limit on the amount available under the scheme so early application may be important.

To view SBCI Covid-19 working capital loan scheme brochure click HERE

A gentle reminder to VFI member that if you’re looking for some type of loan or mortgage holiday you will need to contact your bank directly. They will not approach you! Here’s Ulster Bank’s Covid-19 support page HERE

On moratoriums, Bank of Ireland says:

“Qualifying customers will not make their capital & Interest loan repayments for the next three months after they have been approved for the moratorium. For all loans, whether they are on a variable rate (≤12 months) or a longer term fixed rate (>12 months), the interest will continue to accrue on the loan and the term of the loan will be extended upon maturity of the moratorium. In the case of a fixed rate loan, it will mean the fixed rate will last for a period of three months longer than originally anticipated as this will ensure the loan repayments remain the same upon expiry of this 3 month moratorium”

Charges for returned Direct Debits

Refunds for these can be requested through local branch manager or relationship manager.

These are done on a case by case basis.

  • Direct Debit block account to all Direct Debit payments click HERE
  • Direct Debit reactivate all direct debits on your account click HERE
  • Direct Debit Refund click HERE
  • Direct Debits 4-1005R refuse next Specific DD click HERE

The forms must be filled in and sent to the local branch manager or relationship manager.

Bank charges

After extensive contact with Bank of Ireland, we received the following details last night about a deferral of bank charges:

“Business customers previously received notification that transaction fees for business current accounts for December, January and February were due to be applied to their accounts on March 20th. However, for businesses where cash flow has been temporarily impacted by COVID-19, we are offering a deferral of these fees.

This means that the fees that have been applied to business customer’s accounts on March 20th will be refunded to customers for the deferred period where they apply for this and are impacted by COVID-19.

To apply for this deferral, download application form HERE

Complete the form then email it to [email protected]

These fees will remain payable by you and will be charged to your Business Current Account in three equal monthly tranches on 21st September, 21st October and 20th November 2020.

The deferral of the fees only applies to the quarterly current account fees applied on the 20th of March 2020 for ROI account holders only.

Business On Line fees and charges and any interest payable on the Business Current Account will continue to be applied and paid.

Over the past week there have been significant issues with AIB in respect of mortgages and repayments. Their line was that after the moratorium there will be an increase in monthly payments as the term cannot be extended. This is in sharp contrast to Bank of Ireland and others.

Our Chief Executive Padraig Cribben has been in constant contact with AIB, emphasising the need for a resolution on this matter. We received the following from AIB this morning:

“I can confirm AIB is offering a three month payment break for customers impacted by covid-19. We have created a simple online form which customers can fill in for a call back. It can be found HERE

For some customers who are experiencing financial difficulties over and above Covid-19 related impacts, a different solution may be more appropriate and we will talk customers through this on a case by case basis.

Our first priority was to get both a three-month moratorium in place and working capital support as soon as possible. The moratorium scheme agreed by all banks with the Minister sees accrued interest factored into monthly repayments following the payment break as per the message on our website. In conjunction with this three-month payment break we are working on new solutions based on feedback from customers. We ask our customers to bear with us while we work on implementing further solutions.

When SME customers apply for a moratorium on our finance and leasing products, interest accrues, the term will be extended, and repayments will remain the same at the end of the moratorium period.”

It’s important to remember that irrespective of who you bank with, these new deals are done on an individual basis and the onus is on members to contact the bank.

While this is another good outcome it is a small step in where we will need to get with banks and others.

Bank Charges

After spending a considerable amount of time yesterday pursuing AIB about the issue of bank charges, this morning we received confirmation the bank is to defer SME bank charges (but not for personal accounts). The bank said:

“In order to assist SME customers whose businesses are impacted by the Covid-19 crisis, AIB will shortly be making an option available to allow them to defer the maintenance and transaction fees applied to their accounts on March 31st 2020.These fees can be applied in Q3 2020 and spread equally over September, October and November. As this is a new process for customers we are making relevant changes to our systems and the application process will be made available on our website in the coming days.”

So, they agreed to defer but it will take a few days to set up the system and you must apply to be part of the scheme.


Bank Fees Deferral

AIB has finally established an online mechanism for business owners to apply for a deferral of bank fees.

Click HERE – then click, “Deferral of Maintenance Fees”, then click the hyperlink “here” under the “How to Apply” section. This will bring you to a form where you input the accounts that have had fees applied along with your contact details. The application will be processed and the deferral will then be put in place


A reminder to VFI members that if you’re looking for some type of loan or mortgage holiday you will need to contact your bank directly. They will not approach you! Here’s Ulster Bank’s Covid-19 support page HERE

Date: 7th October 

Following the Governments announcement that level three restrictions will be imposed nationwide from Wednesday 7th October, Sky have taken the decision to suspend Sky services and billing for all their impacted hospitality customers in the Republic of Ireland. They will continue to suspend their Sky account until 28th October or until the date the government confirms the restrictions can be lifted.


If you wish to continue showing live sport in line with the new government guidelines and don’t want your account suspended please call 0818 719 888


The VFI has received confirmation from government that commercial rates for pubs are to be abolished for the duration of the closure caused by Covid-19. This extremely welcome news comes after VFI Chief Executive Padraig Cribben contacted Minister for Finance Paschal Donohue and Minister for State at the Department of Housing, Planning and Local Government, John Paul Phelan about the matter.

In an email to Padraig, the Minister for State wrote: “There’s a lot more detail to be worked out over the coming weeks, but I can assure you that the government has no intention of pursuing commercial rates to be paid for the period Pubs have been asked to close on public health grounds”.

Commercial rates are one of the biggest outgoings for most publicans, so tonight’s news will be of huge relief to members.


Following the confirmation we received two weeks ago that commercial rates for pubs are to abolished for the duration of the crisis, you still must engage with your local authority about this issue.

You should write to your local authority requesting a derogation from rates based on the fact that Minister for State at the Department of Housing, Planning and Local Government, John Paul Phelan, wrote to the VFI stating: “There’s a lot more detail to be worked out….over the coming weeks but I can assure you that the government has no intention of pursuing commercial rates to be paid for the period Pubs have been asked to close on public health grounds”.


Please take the necessary precautions to secure your premises during this enforced closure. Because pubs are closed for a prolonged period of time all reasonable steps should be taken to ensure that good crime prevention measures are in place. In particular, alarms should be armed and all doors and windows fully secured and locked. No cash should be retained on the premises and other goods such as cigarettes, spirits and electrical items of high value should be locked away securely. It is advised that regular checks are carried out on the premises and any anomalies found or detected should be reported as necessary.

Please be assured that the Gardaí will be maintaining a full patrolling system and any suspicious activity in the vicinity of your premises should be immediately reported to your local station. Stay Safe.

Something you may have forgotten but on top of the many challenges you already face, allowing drain networks and connected Grease Traps to dry out during this prolonged period of inactivity will cause problems. This distinct possibility can be averted by the few simple measures outlined below from

With the current enforced closure in place we are offering Publicans some tips, for your staff to carry out during this period, so as to avoid potential problems when you eventually reopen:

1) Regularly run the taps feeding to the Grease Trap several times per week during the current closure.

2) If you already use an approved Dosing Programme reduce to a minimum, but do not fully eliminate, dosing of the Grease Trap. 

By taking the above measures you can then keep your drain lines flowing/ prevent anaerobic (smelly) conditions & blockages from forming plus avoiding unwarranted costs of a Pump Out being needed when the system restarts.

Linked Finance (A VFI partner) understands the pressures the hospitality and pubs sector is facing as it plays its part in delaying the spread of COVID-19. “To show our support, we have applied a two month payment break to all restaurants with a live Linked Finance loan. This applies immediately to loans with repayment dates after 20th March. For those with repayment dates before 20th March, the break applies to the next two payments. Borrowers do not need to do anything to avail of this.

If borrowers have any further questions about the loans please email us at [email protected] This mailbox is fully staffed and we will reply as soon as possible

You have probably received correspondence from suppliers, outlining how they plan to handle the crisis from their end. In case you haven’t read any of the letters, there are copies available in our Members area HERE

Diageo scheme

The Diageo scheme to support bar staff is now open. Publicans should visit to process applications on behalf of their staff.

For information about the Diageo scheme click HERE

Wednesday 22nd April – A note from Diageo on its voucher scheme for pub staff:

“We have not started to distribute the vouchers just yet. Once the fund closed, we had to spend a little more time than planned in terms of tidying up the application requests to ensure we have captured everyone applications correctly.

“There is no exact date of distribution just yet, however we’re hopeful that by the end of this week we can hand the full list of successful applicants to our agency partner who is handling the logistics of the vouchers for them to begin the process.”

The national housing charity Threshold, the only specialist information, advice and advocacy service for people renting, recently announced the establishment of a dedicated freephone helpline to support workers who may be struggling to pay their rent or mortgage. The service is being financed as part of the €1.5 million Guinness Fund announced recently. It will provide tailored advice to those worried about their ability to pay rent as a result of the current situation. You can read more about the service HERE

Raising the Bar Fund

Standing with publicans of Ireland, Guinness announced on 24th June a new €14 million fund, called “Raising the Bar”, established to support the recovery of pubs across the Island of Ireland. This is part of a Diageo global programme to support pubs and bars to welcome customers back and recover following the COVID-19 pandemic. “Raising the Bar” will be a two-year programme available from July 2020.
In Ireland, the “Raising the Bar” programme will be focused on the provision of practical equipment and confidence building measures needed for outlets to reopen and operate on a safe and sustainable basis. Guinness will consult with the on-trade as to how best to direct future funding over the two- year period.
From 24 June 2020, bar owners across all of Ireland will be able to register their interest for the “Raising the Bar” programme via Bar owners will receive regular updates on best practice training and resources and be able to participate in global surveys to share insights, as they build back their businesses.



Heineken has issued a convenient Covid-19 guide publicans can use during the shutdown called “Simple steps you can take in your premises”. You can access the PDF HERE

They would like to offer support to pubs to help them out in this difficult time. They would be prepared to defer payments on a case by case basis rather than instituting a blanket freeze on payments.

Those members paying for live performances please advise IMRO this is no longer the case. You will need to do this in writing.

The email address is [email protected]

IMRO are taking the following to assist members:

– A DD moratorium for all government enforced closures and voluntary closures (where licensees self declares the closure) that will include all your members to 30th April with the situation to be reviewed and agreed with you again at that point

– Credit notes issued to all premises that have had government enforced closures and voluntary closures (where licensees self declares the closure) up to 30th April with the situation to be reviewed and agreed with you again at that point. Credit notes will be issued once the pubs have re-opened

– We are requesting that rather than cancel direct debits, licensees leave the direct debits in place and the moratorium above will apply

– We also request that, where possible, your members use the IMRO Customer portal HERE

“We (IMRO) are not in a position to refund VFI members for the DD taken last week due to distribution commitments made to IMRO members. The majority of the IMRO membership is somewhat similar to VFI members in that their ability to earn has also been closed down with no possibility to perform in pubs, clubs and hotel bars.

“We will work with you and your members as much as we possibly can through this period and I wish you and your members all the very best during this unprecedented extraordinarily difficult time for them.”

As they cannot refund the dd taken out recently we are working on having a moratorium on the first month back in action as a replacement.

Credit Notes

IMRO will be issuing credit notes to VFI members once the closure orders have been lifted. IMRO strongly advise that all customers sign up for IMRO’s self-service portal. It is the easiest and fastest way to obtain your credit note. Register your account now at the following link HERE


Monday 11th May Update 

Due to the current measures, IMRO will be extending the duration of credit notes that will be made available to customers, as well as the direct debit payment holiday until the 31st of May 2020.

In order to obtain a credit note and manage your account online, IMRO request that all customers sign-up to the IMRO Self-Service Licensing portal. Please find the registration link: HERE

This will all be reviewed again before the end of May and a decision on June payments will be taken considering the circumstances at that time. If you require any further information on IMRO’s COVID-19 procedure, please find the customer FAQ HERE

BOC has published a guide for VFI members to use if you need to isolate the gas system. You can access the document HERE

BOC also has an Covid-19 section on its website HERE

We’ve received general guidelines (see below) from Ecocool in respect of equipment not being utilised during shut down. Best practice is to follow manufacturers/ supplier/ refrigeration contractors and relevant breweries for specific instruction but this fact sheet is a handy reference tool. 

On a related health note, please remember to run your taps a few times a week to prevent water stagnation.

To download a printable version of the following click HERE

The following are some general Guidelines received from Ecocool in respect of Equipment not being utilised during shut down.

Best practice is to follow manufacturers/ supplier/ refrigeration contractors and relevant breweries for specific instruction.

Breweries should be contacted for advice on best practice on line cleaning. Your local refrigeration contractor should be engaged to check equipment in advance of reopening to ensure all equipment is at peak performance.

How to Clean Your Bottle Cooler & Turn Off

  1. Before you begin – ensure your hands and arms are clean to prevent any bacteria entering the cooler. Ensure the cooler is empty.
  2. Power off the cooler at the mains.
  3. Spray both the shelves and the interior sides with appropriate cleaning fluid, then rinse thoroughly. Use a clean cloth to dry.
  4. Spray appropriate cleaning fluid on the hinges and the door runners and wipe clean. These areas are bacteria prone and can cause doors to jam.
  5. Leave doors open to allow air to freely flow through the cooler while powered down.

Always follow manufacturer’s instructions


How to Clean an Ice Maker

Ice makers’ maintenance requirements will vary from vendor to vendor, but most ice machines follow a similar overall process. Please consult with your machine’s manual for the appropriate procedure, but here are some general steps to clean most ice makers.

  1. Remove all ice from the bin or dispenser.All ice must be removed during the cleaning and sanitizing cycles. To remove the ice, follow one of the methods below:
  • Press the power switch at the end of the a harvest cycle after ice falls from the evaporators
  • Press the power switch and allow the ice to completely melt
  1. Press the “clean” or “wash” button if available.Water will flow through the water dump valve and down the drain. Wait until the water trough refills and the display indicates to add chemicals. This typically takes at least 1 minute.
  2. Add the recommended amount of ice machine cleanerper your manual.
  3. Wait until the clean cycle is complete. This will typically take at least 20 minutes. After the cycle is complete, disconnect power to the ice machine (and the dispenser if applicable).


  4. Remove any internal ice machine components for cleaning.For safe and proper removal, refer to your machine’s manual. Once all parts have been removed, continue to the next step.
  5. Mix a solution of cleaner and lukewarm water.Refer to your machine’s manual for an appropriate amount of solution. A general water to cleaner ratio is 1 litre of water to 125ml of cleaner. Depending on the amount of mineral build up, you may need to use additional cleaner.


  6. Use half of the water and cleaner mixture to clean all componentsand parts you’ve removed. Most solutions will start to foam once they come in contact with lime, scale, and mineral deposits. Once the foaming stops, use a soft-bristle nylon brush, sponge, or cloth to carefully clean all parts and then rinse with clean water.
  7. Use the other half of the water and cleaner mixture to clean all food zone surfacesof the ice machine and bin or dispenser. Use a nylon brush or cloth to thoroughly clean the following ice machine areas: side walls, base (area above the trough), evaporator plastic parts (top, bottom, sides), and the bin or dispenser.


  8. Rinse all areas with clean water.This will help remove chemicals to prevent ice from becoming contaminated.

Always follow manufacturer’s instructions


  1.  Use  a good quality detergent to clean out machine by running 4 cycles
  2. Clean inside with a  small brush to get at accrued dirt 
  3. Leave door open and then repeat the process on re-use of machine.
  4. Also advisable to get local service provider to give a cursory service before re-using.

Always follow manufacturer’s instructions

Beer Cooling Systems

Cold room / Ice Bank systems:

  • Turn off Ice Bank and Cold room systems at point of power supply.
  • Advisable to clean beer lines and leave dry until further use) need Brewery advice on this point)

Always follow manufacturer’s instruction


LANCER Glycol Systems 

  • Turn off External compressor/compressors at point of power supply
  • Turn off LANCER Glycol tank at power supply
  • Turn off Chiller plates at controller under bar counter
  • Advisable to clean beer lines and leave dry until further use (need Brewery advice on this point)
  • If Bottle coolers on system, please turn off also
  • If Food cold rooms on system, please empty all food or call ECOCOOL for advice if you wish to continue to use the Food room.

Always follow manufacturer’s instructions

Heat Pump / Air Con Systems

  • Turn off at Power Supply
  • Clean Filters if possible
  • Get serviced on return to action, incl. external compressor units

Always follow manufacturer’s instructions

Training and advice during Covid-19 crisis

There are a number of courses available to VFI members at present that may be of benefit to your business. There is also free guidance and advice about Covid-19 that is well worth checking out.

Details of courses and advice as follows:

Preparing SME Managers to Recover & Succeed

Starting Date – 6th April 2020

Griffith College is inviting owners and managers of small business to enrol in a series of FREE online workshops to equip you with the necessary management skills, tools and techniques to survive and recover in a post – Covid19 – environment. Topics covered over this ten-part Free series include:

  • Topic 1:  Stronger together – the tactical toolkit
  • Topic 2: Crisis Communication for internal and external audiences
  • Topic 3: Analysis and Planning – evidence based decision making   
  • Topic 4: The power of ‘future’ – building a new reality for Irish SMEs
  • Topic 5: Optimising your supply chain and operations for smarter business 
  • Topic 6: Financial Management in Uncertainty
  • Topic 7: Change Management and Innovation– new challenges bring new opportunities
  • Topic 8: Reconnecting – Marketing to your audience post Covid-19  
  • Topic 9: Demystifying the Tax implications of COVID-19   
  • Topic 10: Leadership and Motivation – empower your people, achieve your goals

Register for the FREE Online Series

To ensure you are updated with all the relevant information for this FREE online workshop series you must complete the online registration. Only registered participants will receive integral and valuable resources throughout the series as well as helpful reminders for when class times start.

Register Online Here

SEAI Energy Training Academy

SEAI has opened the FREE online energy training platform The SEAI Energy Academy – to the public. You can access modules and courses on various aspects of energy, efficiency and renewables, in addition to short energy courses developed specifically for your business sector. The modules will take approximately 15 minutes to complete and can be done on mobile and computer.

They will continue to add new modules, resources and courses to the platform over the coming weeks and months so if you don’t find what you are looking for immediately, keep coming back.

Modules available right now include:

  • The Home Energy Challenge
  • Energy and Climate Change
  • Business Energy Efficiency
  • Office Energy Efficiency
  • Behavioural Change
  • Lighting Efficiency – Basic and Advanced (Design)

You can access the course through the SEAI Website, or directly on

The SEAI really hope that you find this training useful and informative and look forward to working with you to reduce your energy impact in future.

NSAI Retail Protection and Improvement Guide now available 

The National Standards Authority of Ireland (NSAI) has issued the following free guide for retail businesses. It consolidates advice from National and European policymakers on keeping employees and customers safe during this time of emergency. While not specifically for the Hospitality trade we are sure that you will find many areas of interest in it.

To access please click HERE  

Your Local Enterprise Office

Members should be aware that your Local Enterprise Office offers a range of services to businesses. These services may vary from county to county depending on local needs. The following is a sample of the range of services available at some of the county LEO offices:

How Can Your Local Enterprise Office Help You?

The Local Enterprise Office (LEO) serves as a first stop shop to providing support and services to start, grow and develop micro businesses.

Some supports include:

  • Covid19 Business Support
  • Covid19 Opportunity Webinar For Food Industry
  • Business Continuity Voucher (Worth €2,500 towards third party consultancy)
  • Covid19 Business Loan from Microfinance Ireland
  • Business Information and advice
  • Training Programmes and Events
  • Mentoring
  • Feasibility, Priming and Business Expansion Grants
  • Trading Online Vouchers
  • Networking

To access your Local Enterprise Office (LEO) just google the name of your county followed by LEO e.g.  Meath LEO or Cork LEO.

Failte Ireland Supports

In response to the COVID-19 crisis and the impact it is having on the tourism sector, Failte Ireland have targeting their business supports to respond to the most urgent challenges and threats tourism businesses are now facing. All of these supports can be accessed by clicking on the following:

Business Liquidy

HR Risk

Managing Temporary Closure

Temporary Layoffs and Redundancies

Safeguard Future Revenues 

Jump Starting Sales

Operational Guidance

Government Supports

Brand and Reputation

Employee Wellbeing

These customised supports will assist you and your team to navigate your business through these extremely challenging times and will be continuously updated as the COVID-19 pandemic evolves.

Fáilte Ireland will focus all of our resources in helping to rebuild the industry and the vital contributions it makes to Irish society.


The VFI is working hard to improve the offer to publicans/small businesses. At the very least, we’re seeking a grant similar to the one available in the UK where every small business will receive a £10,000 grant to assist its survival over the coming weeks.

To view the list of current government supports click HERE

The Irish Foodservice Suppliers Alliance was on to us to remind VFI members to sit down and engage with some of the 200 foodservice suppliers they represent. These are longstanding relationships and the IFSA is politely requesting that solutions can only be found when both parties sit down and discuss options.

Irish Water’s new non-domestic tariff framework for business customers is to be deferred as a result of the current Covid 19 emergency. The new framework which supports a new national set of charges was due to come into effect on 1 May 2020, with customers due to receive communications about these changes in the coming weeks. This decision has been taken by Irish Water with the support of our economic regulator, the Commission for Regulation of Utilities (CRU), and the Department of Housing, Planning and Local Government. 

Irish Water is encouraging businesses to still visit where they can assess the impact of the new charges on their bill using our online calculator tool and case studies.  Further information including detailed Q&A is also available online or by visiting

Customers who may be experiencing billing or payment difficulties can contact the dedicated business team on 1850 778 778.

The VFI have designed a number of safety posters for our members which are available on the member section of the website. You can access the posters in the members area of the website HERE

See below some useful hygiene posters you can download and print HERE or click on individual posters here:



Maintaining Pub hygiene during the closure

To download a printable version of the following click HERE

The following feature is a good guide to keeping your pub clean and hygienic during the closure.

As the Covid-19 lockdown continues and our city, town and village pubs remain closed for business, it’s worth considering the safety steps you can take to make sure your venue will be ready to go when the Government gives the green light for trade to resume as normal.

How you close your pubs down and how you carry out simple maintenance checks will put you in a great position to open safely when the restrictions are finally lifted. 

For many publicans, there is usually someone living on-site, so maintaining compliance is possible while heeding current Government advice to stay at home.  

Following these simple steps will help make sure that you can reopen quickly when the time is right:

Water supply

  • Turn off hot water to save money and help prevent the growth of Legionella bacteria
  • Where possible, continue weekly water checks because stagnant water is a breeding ground for legionnaires’ disease. Legionella can cause a potentially fatal type of pneumonia and is contracted by inhaling airborne water droplets containing the bacteria
  • Visit the site weekly to flush taps through
  • If you have accommodation, where possible, remove shower heads or place in the shower or bath basin and run taps and outlets regularly during the closure period 

Pest management

  • As we head into the warmer summer months, flies can be real pests if left unchecked, so we advise electric fly killers are left switched on  
  • We also recommend that you plug sinks to prevent flies from breeding and that U-bends are cleaned out 
  • Many venues may have dried goods left on-site that could attract pests – ensure these are stored in locations where pests are less likely to access them and store any open goods in resealable pest-proof containers
  • Leave bait boxes in place and carry out any recommended pest proofing works to prevent pest entry

Bar hygiene

  • You will probably have cleaned down your bar dispensers, bottles and bar surfaces on closure but make sure your optics are covered and they aren’t sticky because any residue will attract fruit flies
  • Remove spirits from bars and make sure the lids are firmly on to prevent alcohol loss

General hygiene

  • You will have given the venue a thorough clean before closing the doors but keeping on top of hygiene while shut is important
  • It is easy to miss something, so systematically check everywhere is clean and left as it should, for example:
    • Dishwashers​ – they should be empty and washer arms dismantled to remove risks of stagnant water
    • Fridges​ – these will have been emptied, cleaned and switched off, but have the doors been left ajar?
    • Cleaning​ – continue to clean and sanitise all surfaces and areas during closure, including floors, cupboards and underneath and behind equipment because this will mean your pub is sparkling and ready to open without delay
    • Check ‘best before’ dates​ – make sure that any foods remaining on-site, especially dried goods, have been correctly labelled with original manufacturer usage instructions and clearly show the ‘best before’ date. Monitor ‘best before’ dates on foods and drinks, and remove anything that becomes out of date during the period

Fire and security

  • Periodically check your fire detection system, intruder alarm and CCTV are working
  • Many employees will have either been furloughed or, in some cases, made redundant so review your list of key holders and change the alarm code and security locks if necessary

Maintaining records 

  • In addition to preserving a record of when your premises closed and the date of closure, maintaining your records for when the local authority officer calls is advisable during this period, for example:
  • Check and record freezer temperatures if these contain foods
  • Pest checks – make a note of checks carried out
  • Water maintenance – note when you flush the system through 

Review food and health & safety procedures

  • During our ‘normal’ working lives, there is little available time to stop, think and do, so where possible use this time to:
  • Undertake those jobs that you have been putting off 
  • Update food safety, H&S policies and risk assessments
  • Review your allergy information and processes
  • Complete online training courses

It may seem obvious, but your health is more important than anything else. The stress people are feeling right now is perfectly understandable so please ensure you have someone to talk things through. Alternatively, you can call The Samaritans at 116 123 or visit their website:

Mental Health Ireland list five key areas we should all concentrate on to remind healthy over the coming period. To view click HERE

This year is very different and it’s important to stay positive about the situation we find ourselves in. Don’t be afraid to pick up the phone and talk to a fellow publican. We know a few of you around the country have made the commitment to call a few fellow publicans every day to see if they’re ok. Now more than ever it’s good to talk.

There’s a great online resource called Lust for Life that is also worth checking out HERE